OPERATION OF PHOTOVOLTAIC POWER PLANTS
Remote monitoring is an important service for MGD ENERGY. The smooth operation is ensured by using reliable PV plant telemetry systems, combined with direct human intervention.
Installations are checked on round the clockthrough advanced software that issues alerts of any errors practically in real time. The MGD ENERGY service personnel that is located throughout Greece are always standing by to resolve any issue that may arise, no matter where it is..
MGD ENERGY customers can rest easy, as they can obtain uninterrupted information from the 24-hour support line, or through the ΜyMGD application that shows the plant’s status in real time.
In case of failure, MGD ENERGY follows a series of procedures that ensure immediate recovery, without unnecessary costs.
Once the failure has been recorded and studied in detail, the company contacts the manufacturer or supplier of the faulty equipment to verify whether it is still under warranty. It then undertakes to return the component and take delivery and install the replacement part. Finally, the company informs its customers via a report that includes detailsabout the procedures that were followed.
MGD ENERGY regularly checks and assesses the status of the PV plants it oversee, while customers are fully informed regarding the performanceof the PV plants through the MyMGD application.